Frequently Asked Questions

Everything you need to know about your Brandon Blackwood experience.

When will my order ship?

Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping window listed on the product page.

What is your return policy?

We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags and dust bags included. Sale items and trunk show orders are final sale.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.

How do I care for my Brandon Blackwood bag?

We recommend storing your bag in its provided dust bag when not in use. Avoid prolonged exposure to direct sunlight or moisture, and use a specialized leather or suede cleaner for spot treatment.

Can I cancel or modify my order?

Once an order is placed, we are unable to make modifications to the items or shipping address. Please double-check your details before finalizing your purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Afterpay and Affirm.